(Bad) Examples to Use on the First Day of Class

So you may have two questions:

  1. Why are you writing about the first day of class when the school year just ended? Answer: It’s never too early to collect great stuff to use in the next school year!
  2. Where have you guys been?! Your last post was in January! Answer: Sadly, yes–that was our last post. Then various calamities, in the form of burdensome administrative tasks and health problems, hit. But we have emerged victorious and, like many of you, are happy to have the summer to recover, rethink, and recharge.

The first day of class is a great time to start sensitizing students to the importance of clear, successful business communication, so over the summer, watch your in-box, social-media feeds, and mailbox (and listen up during meetings and other encounters) for real examples that can make the point.

Here’s one I’m going to use. It was in an email message that I recently received from an environmental-protection organization. Though the message was, in general, well written, the first paragraph had a major problem. I’m sure you can find it (the boldface type was in the original):

“With graduation commencements happening at colleges all across the country, many of your students are probably still wondering, ‘What comes next?’ That’s why I wanted to let you know that we will be officially closing applications for the Green Corps Class of 2018 on Friday, May 26th.”

Wait . . . is this a good-news or bad-news message?! Despite the negative wording of the emphasized sentence, the intended message–that there’s still time for students to apply for a job with Green Corps–is actually good. Ask your students how they’d rewrite the problem sentence to emphasize this good news. I’ll be they can do it–and bolster their self-confidence and decision-making skill in the process.

Another problematic message I received not long ago was the “teaser” on the envelope of a fundraising letter. It read “IMPORTANT RENEWAL NOTICE” and then “IMMEDIATE RESPONSE REQUESTED,” followed by this question, in bold red type: “Have We Done Something Wrong?

The teaser did get me to open the envelope, whose contents revealed that the sender was Habitat for Humanity. Though this is an organization that I feel positively toward (and have supported), I found the envelope’s screaming (typographically speaking) announcement and its whiny, guilt-inducing question very off-putting. Thankfully, the letter itself talked about helping families, without further efforts to make the reader feel bad–but by then I’d already determined not to support whatever organization had sent me this message.

It’d be very interesting, I think, to share this story with our classes (minus my particular reaction to the message) and see what they’d have to say about the text on the envelope. I’m betting that somebody will say it was unwise not to reveal up front that the message was from Habitat, since the organization, as a popular and respected nonprofit, should have traded more on their “cred.”  I’m hoping they’ll also find fault with the shouted “RENEWAL NOTICE” message. And of course, I’m hoping that they’ll regard the emotional-blackmail ploy used by the question as dangerous. (Yes, it may get people to open the envelope . . . but would any letter be able to counteract the negative reactions generated, at least for some people, by the question? Plus, how would the reader know if the organization had “done something wrong?” Or what should he/she do if he/she believes that the answer is “yes”? It’s a negatively worded invitation for feedback that goes nowhere.)

We know many of you also collect examples of communication gaffes. Please share these, as well as good examples that catch your attention. They’re a great way, maybe the best way, to “keep it real” in the bcomm classroom.

A New Year and a New Start

January is usually a time for resolutions, and it’s already February—but really, a good idea, the inspiration to do something different or better, or the opportunity to take a new path can happen any time of the year.

For my part, I try to do something new or different at least once a semester in one of my classes. I know…I know…. Our classes are full and overloaded, and we seem to continually add to our curriculum without ever taking anything out. Who has the time to do something new with so much already to be done?

But our students know when our material isn’t fresh or when we are not at our most energetic. If you are looking for an opportunity to recharge and refresh, why not consider the following?

Join the Association for Business Communication

Have your students participate in the annual writing contest. Read the newsletter. Join a committee. So many opportunities….

Attend an Association for Business Communication regional conference or international conference

Network, learn what your colleagues are doing in their classes, present your latest project, or just socialize with like-minded researchers and professionals. Did I mention that the annual conference in October is in Dublin? (That’s Ireland, not Ohio.)

Try a new teaching tool, such as Socrative

It’s an interactive app that lets students and you immediately assess student understanding in class. Plus, your students can use their phones or computers for purposes actually related to your course.

Introduce a new game

Are you teaching teamwork, conflict resolution, or negotiation? Try “Divide the Loot.” Students are given a set of conditions and then must work in teams to divide a pot of money equitably. Or try “Hanabi,” a card game where team members have to collaborate to create a winning fireworks display. Or try “You’ve Been Sentenced,” a board game that can help students understand parts of speech and sentence structure.

Find a real client

There’s nothing like a real client to get students interested and invested in a writing assignment. Many companies, both nonprofit and for profit, will welcome students’ research about a communication issue in their workplace.

This is a short list. Of course, trying all of these ideas at once might be overwhelming, but if you are looking for something new, why not try one or two?

If you have ideas to share, please do. We would be excited to hear what you are doing in your classes to keep your material fresh, current, and engaging.

Protecting Yourself and Your Students from Copyright Infringement

I recently attended a seminar led by Mark Konecny, Scholarly Communications Strategist with the University of Cincinnati Libraries. His topic: How instructors and students can avoid copyright infringement and the hassles and cost that come with it.

The first important thing I learned: It is very easy now for companies to find anyone who is using their material (ads, data, words, tables, photos, videos) without their permission. The reason is that numerous web crawlers are available whose sole purpose is to trawl the web for images and other material that is being illegally used. Mark told of a bar in Machu Picchu that had had a picture of Mickey Mouse on its wall for decades. Recently, though, the bar owner was approached by a copyright attorney, ordered to take down the image, and slapped with a steep fine. If you are using others’ media without their permission, they will find you and take you down!

The next important thing I learned: Material that is being borrowed for education purposes and is “inward facing”—that is, not pointed out toward the public—requires much less permission-seeking that material that is “outward facing.”

Using Others’ Material in Inward-Facing Educational Media

The Educational Fair Use Guidelines (first created in 1976) and the T.E.A.C.H. Act (Technology, Education and Copyright Harmonization Act of 2002) spell out the circumstances in which material borrowed for the classroom—whether face-to-face or virtual–can be used without permission. When considering copyright infringement cases related to teaching, judges will consider these four factors:

  • The purpose and character of your use. If the material is being used within/for the classroom, you should cite the origin of the material to avoid plagiarism, though that won’t be a sufficient safeguard against being charged for copyright infringement. To be safe on those grounds, you need to be able to demonstrate that you are making educational use of the material by integrating it into your teaching lesson, which is viewed as “transforming” the work from a piece of property into a means of teaching. (So, for example, you could include a clip from a movie or an ad in your bcomm class if you analyze it, draw a lesson from it, make a point with it, or otherwise incorporate it into a course topic or assignment.)
  • The nature of the copyrighted work. The key factors here are whether the work is factual or artistic/creative/fictional and whether it has been published or not. Factual works have looser restrictions because their contents are considered beneficial to the public. Published works also have looser restrictions than unpublished work because the author of unpublished work needs greater protection from theft of the material. But you should not be casual about using any copyrighted work.
  • The amount and substantiality of the portion taken. There are no hard and fast rules here, but the general idea is that you’re better off copying less than more. For example, you might include a few pages or visuals from a publication but not a whole chapter. That said, if you post a pdf of an article or chapter on your school’s course management system (e.g., Blackboard) and your school’s library has already paid for your access to this material, you should be on fairly safe ground. Certainly you will also be on safe ground if you include links to whole books in your library’s e-brary. On the other hand, if you print out hard copies for your students and charge them for the copying cost, that would probably be too commercial for a judge’s taste.
  • the effect of the use upon the potential market. In no way should your use of others’ material rob them of the just rewards for their work. Do not share with students any material that they would otherwise need to pay for. If you want to show a movie or part of a movie in your class, for example, it’s best to buy the DVD yourself and show it. Next best is inserting a link to the clip in your course assignment or PowerPoint slide. Not as good is streaming the movie, and not good is downloading the movie for free and showing this copy to your class. Same for music. As The T.E.A.C.H. Act says, all copies used must be lawfully made copies. And those copies need to have a specific, short life.

These same guidelines apply to your students if they are incorporating others’ material into their assignments and sharing them with others in the class. If, on the other hand, their work will be made public in any way, in the form of posters, videos, websites, brochures, or other outward-facing media, the guidelines get much more strict.

Using Others’ Material in Outward-Facing Media

When access to other’s materials is not limited to those being used in a course, the borrowing game becomes much more dangerous. Here, one must rigorously honor copyright notices and request permission to use any borrowed material that is not considered to be in the public domain.

For example, if you or your students use Google Images to find the perfect image for a presentation, poster, brochure, or website, you must go to the source of the image and try to get permission. The rights holder will probably specify the way he/she wants the source to be credited.

Same with graphs from eMarketer, blog posts from Forbes, copyrighted music, and other material you might want to use in an educational but outward-facing way.

Sometimes these sources will say no; sometimes they will say yes; sometimes they will say yes but with restrictions and/or payment.

Finding Permission-Free Photos, Videos, and Other Materials

Some publishers of media that you may want to use will allow you to use it with minimal or no permission.

Some examples:

  • YouTube says that you can put “the occasional YouTube video in your blog to comment on it or show your readers a video that you like, even if you have general-purpose ads somewhere on your blog.” (If you’re creating a YouTube video that uses copyrighted material, though, you must get the owner’s permission to avoid the risk of getting a take-down notice.) To find music that it’s ok to use without permission in your video, read about the YouTube Audio Library.


  • Creative Commons is a nonprofit organization that, in their words, gives “everyone from individual creators to large companies and institutions a simple, standardized way to grant copyright permissions to their creative work. The combination of our tools and our users is . . . a pool of content that can be copied, distributed, edited, remixed, and built upon, all within the boundaries of copyright law.” Content creators on Wikipedia, Flickr, Vimeo, YouTube, and other platforms are given the option of licensing works with CC licenses, and many other creators simply go to CC and upload work that they are fine with sharing. The creators select what kind of licensing they want to have govern the re-use of the work and, as long the re-user meets the terms of the license for the photo or he/she wants to use, the re-use is fair. Some copyright holders, like Shutterstock, will charge you a (usually small) fee to download/use an image; others will allow free use, even commercial use, if the sources is attributed, while others forbid commercial use; and others will say “free for commercial use; no attribution required.”


  • Unsplash offers a wide range of photos that are “licensed under Creative Commons Zero which means you can copy, modify, distribute and use the photos for free, including commercial purposes, without asking permission from or providing attribution to the photographer.” (Thanks to Heather Smith for telling me about this resource.)


  • Morguefile is “a community-based free photo site, and all photos found in the Morguefile archive are free for you to download and re-use in your work, be it commercial or not.” (Thanks again, Heather.)


  • Pixabay offers images and videos that have been “released free of copyrights under Creative Commons CC0. You may download, modify, distribute, and use them royalty free for anything you like, even in commercial applications. Attribution is not required.” (Yet again, thank you, Heather.)


The Bottom Line

With copyright-infringement crawlers now searching the web for infringements, you and your students must take the ownership of materials seriously. Universities are required by law to post copyright guidelines, like these from my school. If there is any chance that your intended use of the material may incur a take-down notice (and possibly a heavy fine), consult with knowledgeable personnel at your school. (See Paula’s post “Classroom Resources: Copyright Law” for additional online guides.)

Keepin’ It Real for Millennials

Adjusting to the Millennial student has been a long, slow process for me, as it has for many of you, I’m sure. It has been almost like going through the five stages of grief, beginning with denial, which then changed to anger. As of last semester, though, I felt I’d entered something like an “acceptance” stage–and experienced a rejuvenation in the process. If that stage still seems far away to you, read on.

Image courtesy of FreePhotos. net

Image courtesy of FreePhotos. net

I’ve done a lot of reading on generations in the workplace, and on Millennials in particular. That reading, my teaching experience, and my experiences as a parent of two Millennials have led me to two main conclusions:

  1. Millennials are a distinct generation, though they hate to be thought of that way. As with the generations before them, their attitudes have been formed by the era in which they grew up. It is not fair or productive to blame them for this (we can gripe among ourselves all we want, though, in my opinion). And by the way, the better I get to know them, the more I feel that technology has been the main Millennial shaper, not hovering parents (and I’m not just saying this because I’m a parent!).
  2. They do have a work ethic; they do want to do a good job; they can be very respectful; they can even read and revise their work! But the key to bringing out their best qualities is keeping it real.

What I mean by that last comment is that . . .

Every piece of every writing assignment, every reading assignment, every homework assignment, and every class activity needs to have an obvious pay-off in terms of helping students learn, enjoy what they’re learning, and do well as future professionals.

I have found that trying to achieve this goal has required enormous discipline on my part. It means that . . .

  • Every in-class activity needs to be engaging, interesting, and relevant. Does showing PowerPoint slides full of bullet points meet this criterion? I don’t think so (unless the slides are broken up, often, with interactive exercises). I am trying to cull out all such class content to focus on what matters and help students learn what that is by doing things. By the way, focusing on what matters doesn’t mean pulling just the key concepts out of the book chapters. Often times, the examples and even the sidebars are important to students’ comprehension and development.
  • Every assignment needs to be carefully vetted for its “do-ability,” level of difficulty, amount of work required, and pedagogical pay-off. Millennials abhor wasting time–not because they’re shallow and lazy (though some are, as with previous generations) but because they have tons of stimuli coming at them every day. Also, most of mine have jobs, and the daunting job market makes them impatient with anything that doesn’t look like it’ll help them in their careers. (Fortunately, anything that you think is important is important to their careers. You just have to explain why.)

I have been amazed at how much work it has been to align my teaching with these criteria–which is another way of saying that I didn’t realize how much bloat I had in my class content and how sloppily thought-out my assignments were. Don’t get me wrong: students used to be fine with how I taught (I think). But now I try to make every minute count and every assignment completely purposeful.

I also give quizzes on the readings, require at least two drafts of every assignment, and assign homework that gets graded. But the students seem ok with all this, because they trust that what we’re doing is real and valuable.

That trust has been difficult to gain. It took, first, a willingness to change (it took me about three years to get to this point) and then a lot of new planning. I admit–it has been tiring. But I’ve never enjoyed teaching more.

This doesn’t mean that you won’t hear me complaining about “today’s students”! I still sigh and shake my head when a particularly confounding “Millennial moment” happens. In fact, my next post might be about those durned Millennials!

But I am beginning to realize that their questions, hesitancy, boredom, and outright challenges often reveal flaws in the usual ways of doing things. If we work with their “cut-to-the-chase,” “but why?” attitude, it can bring a new vibrancy to our teaching. And if we help them bring this attitude into the workplace in a constructive, respectful way, we’ll be doing them, and their future employers, a big favor

Developing Students’ Team Skills

Everywhere I turn this week, I seem to encounter the topic of team skills in the classroom and in the workplace.

According to the National Association of Colleges and Employers’s Job Outlook 2015 survey, teamwork and leadership tied as the skills most employers surveyed look for on a résumé. (Written communication and problem solving are second and third.)

I also recently met with our college’s career liaison, who just returned from visits at several internship sites. Employers consistently cited teamwork as the area in which interns need the most practice and development—using a calendar to coordinate a meeting, coordinating and participating in virtual meetings, speaking up during a meeting, being accountable to the team, and listening and taking notes.

As with learning any skill, students must learn team skills and practice them again…and again…and again in many contexts.  Students cannot learn all the skills they will ever need in one business communication or organizational behavior class, and expecting them to intentionally transfer the skills from these classes to other classes without our help may be expecting too much.

Instructors may say they do not have time to teach team skills students should have learned in earlier courses. But helping students practice and transfer their skills does not have to be so time consuming that it takes away from other course content. Further, promoting the transfer and development of team skills may eventually save the instructor and other students time as assignments and processes become more efficient.

Here are some strategies I use for building students’ team skills in my Advanced Business Writing class. If you have others to add to the list, be sure to let us know.

  1. Flip your classroom so that students work in teams during class time. Working in a flipped class lets instructors observe teams and provides instructors several teachable moments for developing team skills. If you’re interested in flipping, you may find our Flipping Your Classroom post helpful.
  2. If students are doing group work in class, visit the groups and ask questions related to both the students’ assignment and their team processes. What is working well? What needs to improve? If students have a conflict, what can you do to help them resolve it? Students may not know what is working or not until an instructor presses them for information, or they may know that a conflict exists but not know how to resolve it.
  3. If students are working in teams in class, require that they spend the last five minutes of class setting an agenda and goals for the next meeting and assigning individual responsibilities to be completed before the next class period. Have students spend the first few minutes of the next class reviewing the agenda and making sure everyone knows the goals for the day.
  4. If students are doing their teamwork outside of class, require that they establish agendas and goals for their meetings, as well as individual assignments for team members when the team is not meeting. Require students to submit the agendas, goals, and individual assignments as part of their project grade. If grading all of them becomes too cumbersome, tell students you won’t grade all of them but that you will randomly select dates on which you will grade them.
  5. Incorporate accountability checks throughout the team project. Many of us have students complete team member evaluations at the end of a project, but if the project is long, students don’t think about the accountability portion until the end or may not be aware that they are not doing their part until it’s too late to change. If you have your team evaluations in Qualtrics or other online survey method, distributing and scoring the evaluations is fairly quick.
  6. Encourage students to meet virtually via Skype, Dropbox, Google DriveGoogle+ Hangout, Google Docs (and Google Sheets, Google Slides, and Google Forms), or other technology.
  7. Provide students with resources they can read quickly to help with team issues. Here are links to some of the articles that have arrived recently in my various social media feeds:
    1. What to Do if Your Team Is Letting You Down
    2. 15 Characteristics of Extraordinary Teams
    3. Encouraging a Team-Working Environment
    4. 27 Ways to Refocus a Team
    5. How to Survive Virtual Group Work

So tell us…What are your best strategies?


End-of-the-School-Year Resource Roundup

Yes, indeed, the end of another school year has arrived, and I am already thinking ahead to the next academic year. In planning ahead, I’ve also reflected on the past year and realized I have gathered a LOT of online resources related to business communication. I’m guessing many of you are like me in that you never really leave the classroom and are always thinking about the next semester, class, or lesson.

The articles below appeared in the news feed generated by my Zite app, and I then saved them to Pocket. (Zite and Pocket, by the way, are probably my two favorite apps.) You can also find more resources by following me on Twitter (@pjglentz) or viewing my teaching board on Pinterest. If you have any “must have” resources you’d like to share with us, please do!

Corporate Culture

Design & Typography





Leadership & Teamwork


Presentations & Oral Communication



 Technology & Communication


Have Students Use “Says/Does Charts” to Assess Structure and Strategy

Do your students have a hard time understanding what you mean by a document’s “structure”?

Do they sometimes put information in illogical places—for example, including more than one main topic in a paragraph or putting information early that should come later?

Are they missing opportunities to include content that will enhance their documents’ rhetorical effectiveness?

Help is on the way, in the form of says/does charts.

Say what?

That was my reaction when I was chatting with a graduate teaching assistant after observing her Writing for Business class. When she mentioned having her students assess their drafts with says/does charts and I said I’d never heard of them, she explained.

In the field of rhetoric/composition (this student’s doctoral area), teachers often have students analyze the structure of a writing sample or their own work by going through the writing paragraph by paragraph and filling in a chart with three columns:

  • In column one is the paragraph number,
  • In column two is a synopsis of what the paragraph says, and
  • In column three is a description of the structural work the paragraph is doing (e.g., giving an example, acknowledging a counterargument, or providing a reason).

If we include rhetorical as well as structural work in the “does” column, a says/does chart could be a great way for bcomm students to assess their drafts, those of their peers, and the writing samples we bring to class.

Here is A Sample Says-Does Chart. To create it, I imagined an effective progress report that a group might turn in to me. In practice, the students would have the piece of writing in front of them as they analyzed how it was structured, but you can get the idea.

What I particularly like about this tool is that it can help students see, and help us talk about, the two layers of organization that most documents have: the logical layer and the rhetorical layer. When critiquing drafts, I often jumble together my feedback on these two levels, perhaps to the confusion of the students. A says/does chart makes it easy for students to track a document’s structural integrity and rhetorical strength.

This tool is in my toolkit for my next bcomm course. Who knows? Maybe the says/does chart will be even more helpful in bcomm than in comp!